Shipping policy
Terms & Conditions
These sales and delivery terms apply to purchases made on www.dsignhousedk.com.
Company Information
www.dsignhousedk.com is owned by Dsignhouse ApS
Company reg. no. (CVR): 41164212
Address: Vestergade 5C, 8000 Aarhus C, Denmark
Phone: +45 42 22 26 16
Email: info@dsignhouse.dk
All agreements are concluded in Danish.
Payment & Delivery
We accept payments via MobilePay, Visa/Dankort, Dankort, MasterCard, and Visa through NETS.
The amount will only be charged when the item is shipped. If you have ordered multiple items and one is on backorder, payment for that item will only be charged upon dispatch.
All prices are listed in Danish kroner (DKK) including VAT. Shipping costs are added at checkout and depend on the selected delivery method.
We ship items within 48 hours if they are in stock. Delivery is made via GLS to Denmark, other EU countries, the Faroe Islands and Iceland.
Right of Withdrawal
You have a 14-day right of withdrawal from the day you receive your item. If you have ordered several items, the withdrawal period starts when the final item is received.
You lose your right of withdrawal if the product seal is broken or the product has been used.
Withdrawal must be made in writing to: info@dsignhouse.dk
You may use the official Danish Consumer Agreement Act withdrawal form: See form here.
Returns
Returns must be made without undue delay and no later than 14 days after you have notified us of your withdrawal. You are responsible for return shipping costs.
Return Address
Jmc Hjørring A/S
Løkkensvej 126
9800 HJØRRING
Phone: (+45) 28 35 80 58
Email: jmc@jmcas.dk
CVR: 26193001
Att. Retur Dsignhouse
Please note: The warehouse is open Monday to Friday from 8:00 AM to 4:00 PM and can only receive parcels during these hours.
Refunds
Upon withdrawal, all payments including the initial shipping costs will be refunded, except when only part of an order is returned.
The refund will be made within 14 days after receiving your notice, but not before the returned goods have been received by us.
Complaints
As a consumer, you have a 24-month warranty under the Danish Sale of Goods Act. Depending on the situation, you can have the item repaired, exchanged, or refunded.
Complaints must be made within a reasonable time. A complaint made within two months after discovery of a defect is always considered timely.
To file a complaint, email info@dsignhouse.dk with a detailed description of the issue. Remember to send the item securely packaged and obtain a shipping receipt.
Return Address
Jmc Hjørring A/S
Løkkensvej 126
9800 HJØRRING
Phone: (+45) 28 35 80 58
Email: jmc@jmcas.dk
CVR: 26193001
Att. Retur Dsignhouse
Please note: The warehouse is open Monday to Friday from 8:00 AM to 4:00 PM and can only receive parcels during these hours.
Complaints & Dispute Resolution
Complaints can be submitted to the Center for Complaint Resolution, The Danish Appeals Board Authority, Toldboden 2, 8800 Viborg, Denmark.
You may also use the EU Online Dispute Resolution platform: http://ec.europa.eu/odr
Danish “Tryghedsmærket” also offers complaint assistance via https://tryghedsmaerket.dk/complain
Privacy Policy
We collect your name, address, phone number, and email when you place an order, in order to deliver your purchase. Information is shared with GLS and our data processors, who only process data on our behalf.
Personal data is stored for five years by Dsignhouse ApS and then deleted. All data processors are located within the EU or in countries offering adequate data protection.
The data controller for dsignhousedk.com is Dsignhouse ApS, Vestergade 5C, 8000 Aarhus C, Denmark, CVR 41164212.
You have the right to access, correct, or delete your personal data. Please contact us at info@dsignhouse.dk.
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