Return

We have a 14-day return policy, which means that you have 14 days after you have received your item to request a return.

For your return to be eligible, your item must be in the same condition as when you received it. It must be unused, have its tags attached, and be in its original packaging. You must also have the receipt or proof of purchase.

To start a return, please contact us at info@dsignhouse.dk. Please note that returns must be sent to the following address:

JMC A/S

Løkkensvej 126

9800 Hjørring

Att: Return dsignhouse + order no.

Please note: The warehouse is open every weekday from 8:00 a.m. to 4:00 p.m. Packages received outside this time will be automatically returned to the sender.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without a return request having been made first will not be accepted.

If you have any questions about returns, you can always contact us at info@dsignhouse.dk.

Damages and problems
You should inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and have it corrected.

Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), customized products (such as special-order or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure that you get what you want is to return the item you received. Once the return is accepted, you can make a separate purchase of the new item.

EU's 14-day right of withdrawal Regardless of the above, you have the right to cancel or return your order within 14 days, for any reason and without explanation, if the item is shipped to the EU. As above, your item must be in the same condition as when you received it. It must be unused, have its tags attached, and be in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected your returned item, and we will let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, you can contact us at info@dsignhouse.dk.